Effective Date: 29th May 2026
These Terms of Service (“Terms”) govern your use of this website and any related online forms, appointment requests, and communications services provided by The Osseointegration Group (“we”, “us”, “our”). By using this website, submitting an enquiry, or opting in to receive SMS communications, you agree to these Terms.
1) Medical information disclaimer
Information on this website is provided for general informational and educational purposes only. It is not medical advice and is not a substitute for assessment by a qualified health professional. Any discussion of treatment options, suitability, risks, outcomes, and timeframes varies between individuals and requires clinical evaluation. If you believe you may have a medical emergency, call your local emergency number immediately.
2) Enquiries, consultations, and no doctor-patient relationship
Submitting an enquiry or using this website does not create a doctor-patient relationship. A doctor-patient relationship is established only through a formal clinical consultation and acceptance into care, subject to clinical assessment and the policies, licensing requirements, and availability of services in the relevant clinic location.
3) Appointments and communications
If you submit your details, we may contact you by phone, email, and/or SMS (where you have consented) to respond to your enquiry, coordinate appointments, and provide administrative information relevant to your care journey. You are responsible for ensuring the information you provide is accurate and up to date. If your contact details change, please notify us.
4) SMS/Text Messaging Terms (A2P / 10DLC)
If you opt in to receive text messages, you agree to receive SMS messages from The Osseointegration Group at the mobile number you provide.
a) Message purpose / use cases
Messages may include:
- Enquiry follow-up and requests for additional information
- Appointment coordination (scheduling, confirmations, reminders, and clinic logistics)
- Care coordination updates related to your enquiry pathway (e.g., forms, documents, imaging requests)
- Optional service updates or educational information only where you have provided the relevant consent (if applicable)
b) Message frequency
Message frequency varies depending on your enquiry and appointment activity.
c) Costs
Message and data rates may apply based on your mobile plan.
d) Opt-out
You can opt out at any time by replying STOP to any message. You may receive one final confirmation message.
e) Help
Reply HELP for assistance, or contact us:
Email: enquiry@osseointegration.org
Phone: +1 561-290-5883
f) Carrier disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
g) Age restriction
SMS services are intended for individuals 18 years or older, or those with parent/guardian permission.
h) Privacy and “no sharing” statement (SMS)
We handle your information in accordance with our Privacy Policy. SMS opt-in consent and phone numbers are not sold, rented, or shared with third parties for their marketing or promotional purposes.
i) No sensitive medical info by SMS
SMS is not always a secure channel. Please do not send highly sensitive medical or personal information by text. If needed, we will guide you to appropriate channels.
5) Intellectual property
All content on this website (text, images, branding, design, and other materials) is owned by or licensed to us and protected by applicable intellectual property laws. You may not reproduce, distribute, or republish website content without prior written permission, except where permitted by law.
6) Acceptable use
You agree not to:
- Submit false or misleading information
- Use the website for unlawful purposes
- Attempt to access systems or data you are not authorised to access
- Interfere with or disrupt website functionality
- Upload or transmit malicious code, spam, or content that infringes the rights of others
7) Third-party services
We may use third-party providers (e.g., website hosting, analytics, CRM, appointment tools, SMS delivery platforms) to operate services. These providers may process information on our behalf as described in our Privacy Policy. This website may contain links to third-party websites. We are not responsible for the content, availability, or privacy practices of those third parties.
8) Limitation of liability
To the extent permitted by law, we are not liable for losses arising from reliance on information on this website or from use of the website, including where access is interrupted, content contains errors, or third-party services fail. This does not exclude any consumer guarantees or rights that cannot be excluded under applicable law.
9) Changes to these Terms
We may update these Terms from time to time. Updates will be posted on this page with the effective date revised. Your continued use of the website after changes are posted indicates acceptance of the updated Terms.
10) Contact
Questions about these Terms:
Email: enquiry@osseointegration.org
Phone: +1 561-290-5883