Privacy Policy

Effective Date: 29th May 2026

This Privacy Policy explains how The Osseointegration Group (“we”, “us”, “our”) collects, uses, stores, and discloses personal information, including health information, in connection with our website, enquiries, consultations, and related communications (including SMS where you have opted in).

1. Collection of Personal and Health Information

To help provide safe and appropriate care and to respond to enquiries, we collect personal information and, where relevant, health information. This may include:

• Your name, date of birth, and contact details (phone, email, address if provided)
• Relevant medical history, surgical history, symptoms, and functional goals (where provided)
• Imaging, diagnostic reports, referral letters, consultation notes, and treatment plans (where provided)
• Information from other healthcare providers involved in your care (with your consent, or as otherwise permitted by law)
• Insurance-related information where relevant to your enquiry (if provided)

This information may be collected directly from you (e.g., consultations, website forms, email, SMS, or phone calls) or from referring doctors, hospitals, radiology providers, or other specialists, with your consent (or as otherwise permitted by law). We may also collect basic technical information when you use our website, such as IP address, device type, and browser type.

2. Use and Disclosure of Your Information

We use the information we collect to:

• Respond to enquiries and coordinate consultations
• Provide clinical assessment, treatment planning, and ongoing care (where applicable)
• Communicate with healthcare professionals involved in your care (with your consent where required)
• Coordinate procedures, admissions, and follow-up where relevant
• Process quotes, payments, insurance documentation, or administrative steps where applicable
• Meet legal, regulatory, and professional obligations
• Improve our services and website performance (in aggregated/de-identified form where appropriate)

We may share your information with:

• Treating clinicians and allied health professionals involved in your care (with your consent where required)
• Hospitals and surgical facilities where your care is provided
• Administrative and clinical support staff involved in coordinating your case
• Government agencies where required by law
• Trusted service providers who support our operations

Your information will not be shared with third parties for marketing purposes without your consent.

Data retention

We retain personal information for as long as reasonably necessary to respond to your enquiry, provide services, maintain appropriate clinical and administrative records, comply with legal/regulatory requirements, and resolve disputes. Where information is no longer required, we take reasonable steps to delete or de-identify it, subject to any retention obligations in the jurisdiction where services are provided.

3. Text Messaging (SMS) Communications

If you opt in to receive SMS messages from The Osseointegration Group, we may collect and process:

• Your mobile phone number
• Your SMS consent status (opt-in/opt-out), including date/time and method of consent
• The content of messages you send and messages we send to you
• Delivery and interaction data (e.g., timestamps, delivery status)

How we use SMS information – We use SMS to:

• Respond to enquiries and coordinate appointments
• Send appointment confirmations/reminders and clinic logistics
• Request information needed to progress your enquiry (e.g., forms or imaging requests)
• Provide administrative updates related to your consultation pathway

Where required by law, we will only send marketing or promotional SMS if you have provided the appropriate consent.

Opting out / help

You can opt out at any time by replying STOP to any message. For help, reply HELP, or contact us using the details in Section 8.

No sharing of SMS opt-ins (CRITICAL)

SMS opt-in consent and phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties for their marketing or promotional purposes.

SMS and sensitive information

SMS is not always a secure channel. Please avoid sending highly sensitive medical information by text. Where appropriate, we may direct you to a more suitable communication method.

4. Storage and Security

All personal and health information is stored securely, whether in electronic or physical form. We take reasonable steps to:

• Protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure
• Use access controls, encryption where appropriate, and staff confidentiality requirements
• Maintain privacy practices and training for staff handling personal information

No system can be guaranteed completely secure; however, we continually review and improve safeguards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and analytics tools) to:

• Operate and improve our website and forms
• Understand how visitors use our website (analytics)
• Measure advertising performance and help deliver relevant ads (where enabled)

These technologies may collect information such as IP address, device type, browser type, pages visited, time spent on pages, referral sources, and interactions with forms. You can manage cookies via your browser settings, including blocking or deleting cookies. If you disable cookies, parts of the website may not function as intended.

6. Service Providers (Website, CRM, SMS, Analytics)

We may share personal information with trusted service providers who help us operate and deliver services, such as:

• Website hosting and technical support providers
• Analytics and performance measurement tools
• Customer relationship management (CRM) and form systems
• Appointment coordination systems
• SMS delivery platforms used to send messages you have opted into

These providers are authorised to use personal information only as necessary to provide services to us and are required to handle information in line with applicable privacy and confidentiality obligations. Depending on the provider and your location, information may be processed or stored in other jurisdictions. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

7. Access and Correction

You have the right to:

• Request access to your personal information and health information held by us
• Request corrections if you believe information is inaccurate, incomplete, or out of date

Requests should be submitted in writing. We may ask for identification to protect your privacy. In some cases, an administration fee may apply where permitted.

8. Queries or Concerns

If you would like to know more about how your information is handled, or you have a privacy-related concern, please contact:
Email: enquiry@osseointegration.org
Phone: +1 561-290-5883

We will respond promptly and do our best to assist.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or practice. The most current version will always be available on our website or upon request.